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Junction Catalyst

Technical Support

Helping with day-to-day technical issues.

With the ever-increasing reliance on digital tools, our team can become your product or service experts by helping clients with all technical queries. Delivered via a support ticketing system & helping you to manage aspects such as immediate client support through to social media management.

With a virtual technology assistant as part of your team their focus is not just to resolve incidents, but to understand underlying problems & initiate robust solutions. As well as performing basic troubleshooting & operating system support across PC & Mac platforms.

Our virtual support is there to free you from some of the tech-related stresses that occur with owning or managing a company. Helping you to implement new technologies, oversee your existing tech stack & recommend ways to improve it.

  • Provide remote desktop support.
  • Assist the core team with IT projects.
  • Work on a rotational schedule & basis.
  • Support advanced technical problems.
  • Inform on emerging technologies.
  • Help to prevent systems failures.
  • Regularly test your digital platforms.
  • Manage CRM to ensure all is up-to-date.
  • Assist with new staff onboarding.
  • And more


Register with us by submitting your details below, and we make sure one of our Junction Catalyst onboarding team schedules a setup time for you.

Offering your clients in-the-moment support for all their technical issues or questions.