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Junction Catalyst

Customer Services

Interacting with your customer base.

Our Customer Services specialists will give your business a professional approach via phone, web chat & web-form responses. And as part of their duties, they will collate all queries & resolutions to feedback into your CRM platform, to assist with targeted customer communications.

It’s essential to invest in having a strong & knowledgeable customer services team. To put a focus on your customer retention.  And instantly responding to all of your customer needs, without having to employ a physical staff complement. That allows you to also expand your customer services offering depending on high volume times of the year or specific business demands.

So, engage with our agents and create your virtual team to handle all of your customer interactions, understand their needs, answer questions, solve problems & even up-sell products or services.

  • Be the main point of customer contact.
  • Answer queries on products & services.
  • Resolve all order or service issues.
  • Deliver information on your company.
  • Customer business updates.
  • Managing customer complaints.
  • Collating all customer feedback.
  • Respond to customer reviews.
  • And more


Register with us by submitting your details below, and we make sure one of our Junction Catalyst onboarding team schedules a setup time for you.

Improve dialogue with your business customers through a dedicated team of always on experts.